The Challenge
Atacarejo do Lash, a Brazilian e-commerce business running on nopCommerce, faced a common problem: customers constantly called and messaged to ask "where is my order?" Their support team spent hours every day responding to the same repetitive questions. Email notifications went unread, and there was no real-time way to keep customers informed about order status changes.
The Solution
SplatDev built EnvioRastreamento — a custom nopCommerce plugin that sends automated WhatsApp notifications to customers at every stage of their order journey through Meta's Cloud API.
Key capabilities:
- Automated status updates: When the store updates an order to "confirmed," "shipped," or "delivered," the customer instantly receives a WhatsApp message with the status and tracking link
- Template management: Customizable message templates with variables like {order_number}, {customer_name}, and {tracking_code}
- Opt-in compliance: GDPR/LGPD-compliant with built-in consent management
- Multi-language support: Portuguese, English, and Spanish ready out of the box
- Admin dashboard: Full visibility into delivery status, opt-ins, and message history
The Technology
Built as a native nopCommerce 4.90.4 plugin using .NET and the Meta Cloud API. The plugin integrates directly into the nopCommerce administration panel, requiring zero changes to the store's existing workflow. The entire project was delivered in just 2 weeks from kick-off to go-live.
Results
- 98% message open rate — WhatsApp messages are read within seconds, compared to 20% for email
- Reduced support calls — Customers self-serve through automated updates instead of calling
- Higher customer satisfaction — Real-time transparency builds trust
- Increased repeat purchases — Customers who receive WhatsApp updates are more likely to return
Why SplatDev for Your nopCommerce Project
As a nopCommerce Gold Solutions Partner and certified developer with 15+ years of .NET expertise, SplatDev brings deep platform knowledge to every project. We don't just install plugins — we build custom solutions that integrate seamlessly with your business workflows.
Contact us to discuss how we can build a similar solution for your e-commerce store.